Data & privacy policy

At Kaltschmid Hotels we stress the importance of data & privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, certain circumstances in which Kaltschmid Hotelbetriebe shares your personal information and the way we intend to protect your personal information.

Why does Kaltschmid Hotelbetriebe collect your personal information?

Kaltschmid Hotelbetriebe collects your personal information to provide superior customer service to the guests, to understand the needs and preferences of the guests, to develop, enhance, market and to provide products and services. This is only possible if we collect your personal information. If you however, do not want to give away any personal information, please let us know.

What kind of information does Kaltschmid Hotelbetriebe collect?

There are many situations in which Kaltschmid Hotelbetriebe will collect your personal information to provide a better service. We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our hotels, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, postal address, telephone number or your email address.The information may be used to register you as a hotel member, plan and purchase hotel accommodations, send marketing communications or surveys to you, respond to your questions and suggestions and improve the quality of your visit to our site.

What personal information may be provided to third parties?

Kaltschmid Hotelbetriebe assures you that no personal information will be sold to third parties. There are however, some circumstances in which your personal information may be provided to third parties. We will only share personal information about you outside Kaltschmid Hotelbetriebe without your consent, where: it is required or authorized by law; it is required to provide you with services you have requested in which case you will be considered to have implied your consent or if your stay has been paid for by a third party we will provide billing information to the paying party. Personal information will also be shared with a third party involved in supplying the guests with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction. These third parties may also perform functions on behalf of Kaltschmid Hotelbetriebe, such as reservations handling, data processing or storage, guest surveys or research.

How will Kaltschmid Hotelbetriebe ensure the protection of your personal information?

Guests of Kaltschmid Hotelbetriebe can be confident about using the website to plan and purchase accommodations, as Kaltschmid Hotelbetriebe is very committed to protecting the collected information. A security program is implemented to keep information that is stored on the systems protected from unauthorized access. The website is hosted in a secure environment. The servers and systems are configured with data encryption or scrambling technologies and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. Despite all of our security measures you can also help in making your personal information secure. We suggest changing your password every now and then (using a combination of letters and numbers) and making sure that you are using a secured web browser.

How do I access my personal information?

We understand that you may like to know what personal information Kaltschmid Hotelbetriebe holds about you. We are happy to assist you with your request. In case you want a copy of your personal information, send us an email with your request.

Use of Cookies

To enable features at the website Kaltschmid Hotelbetriebe may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through the website, keep track of information so that you do not have to re-enter it each time you visit the website, and may provide you with customized content. A cookie is an internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user. Kaltschmid Hotelbetriebe uses cookies to collect and maintain aggregated data (such as the number of visitors) to help them see which areas are most popular with the users and improve and update the content on the website. While in the process of browsing the website, you also provide Kaltschmid Hotelbetriebe with information that does not reveal your personal identity — what type of destination you’re exploring, for example. They use this aggregated data only as explained in this Privacy Policy. Additionally to cookies, Kaltschmid Hotelbetriebe also uses pixel tags. Pixel tags in combination with cookies are placed on the website or in emails to ensure that you will only get emails that interest you.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States .

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en (link is external).

Use of Facebook Plugins

The Kaltschmid Hotelbetriebe website uses social plugins (“plugins”) from facebook.com, the social networking site, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins can be recognised by the Facebook symbols (e.g. a white “f” on a blue tile or a thumbs-up symbol) or are labelled “Facebook social plugin.

As soon as you click on such a plugin your browser will establish a direct connection to the Facebook server. The plugin allows Facebook to receive the information that you have accessed the corresponding page on our website. If you are logged onto Facebook, Facebook can correlate your visit with your Facebook account. When you interact with the plug-ins, for example by clicking the “like” button or submitting a comment, the corresponding information is transmitted by your browser directly to Facebook and saved there.

To find out more about the purpose and extent of the data collection and the processing and use of data by Facebook as well as your rights and options for changing the settings to protect your privacy, please visit the Facebook data use policy page: http://en-gb.facebook.com/about/privacy/.

Questions

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact Kaltschmid Hotelbetriebe (email and postal address provided at the top).

The privacy policy of Kaltschmid Hotelbetriebe my change from time to time. In case of any changes a renewed privacy policy will be posted on our website so you are always aware of how we treat your personal information.